frequently asked questions
where are you based?
– We are a UK based business, our data centre is in Poland, and the employees are working remotely from various locations in Europe, Asia, and Australia.
how can I get started?
– The best place to get started is to check our QuickStart guide. Then, you can register and render away.
how can I send you my files?
– Once you have an account with us, you’ll need to download and install our software. You can then send your project to our farm right from your 3d app’s interface.
which files should I send?
– We need all the files that are used in the scene: textures, proxies, x-refs, lights, GI etc. However, our plugin will collect all the data from your scene and upload them all along with the scene.
how can I get a price and time estimate?
– You can get a quick price estimate using our Cost Calculator. Remember though, it’s only an approximation. To get a more accurate estimate, we recommend running a test render of a few frames. Our system will calculate the cost estimate for the whole sequence based on the frames rendered.
your calculator says it would take 4h to finish my render, is that correct?
– The time when your job starts and finishes depends on three factors: the Priority you choose – the higher the sooner your scene will get going when there are several users with the same priority, the date of submission to our render queue – which decides about their place in the queue, and the number of available nodes you receive at the given time. For example – if there were only low priority users rendering and you went for Medium Priority, your scene would get the maximum number of nodes and finish the rendering in those 4h. Note that the time estimation provided in the calculator doesn’t include assets copying, scene loading, and preprocessing time.
how can I pay?
– We offer PayPal and direct credit card payments. You can also wire transfer the funds.
when should I pay?
– Initially you receive $25 credits that you can use to run some test renders. Once you depleted them, you’ll need to charge your account to continue rendering.
shoud I test the scene on your farm before committing to a full sequence render?
– We always strongly recommend testing every new scene prior to full rendering. You could skip the test when you’re in rush, but if something goes wrong or the frames turn out incorrect, you’ll need to pay for the rendered time regardless.
why is testing so important?
– Rendering on a network is very different to rendering locally, especially when system environments aren’t the same. Tests help you check whether everything is OK with your scene when rendered on the render farm and to give you an estimated price. Remeber that the frames rendered in a test job won’t be rendered again when rendering full range.
how can I know what's the current farm load?
– Upon submitting a job in our web dahsboard, you’ll be able to see the number of jobs that are currently in the queue. You can use this info to decide which priority you need to use given the farm load.
do I need to upload my project again when rendering a full range after doing the test?
– You can resubmit the scene that has been test rendered and apply a different frame range to it without uploading again.
I have a new scene that uses the assets from the project that I already uploaded. Do I have to reupload the enitre project with all the assets?
– Nope. Our software will checksum the files that are already present on the server and upload only the new scene or the changed assets.
how can I see the frames?
– Every frame is downloaded automatically to your PC as long as our application is running.
what is baking?
– As light solution in rendering is usually approximated, different computers will have slightly different results. In animation, it results in uneven lighting / shadows across the frame range. Therefore, before final rendering begins a file or a series of files with the lighting information needs to be prepared. Baking is a process which saves Global Illumination (GI) to a file which will then be loaded and used in the final rendering.
do you support additional plugins? what if I use a plugin that you don't have on your farm?
– We have a broad range of supported plugins that we constantly maintain and update. If you happen to use a plugin that we don’t have or have a different version, in most cases it isn’t a problem. You can let us know and we’ll do our best to get it installed on the farm within a few hours. Please note that the custom installations only apply to Medium and High priorities.
I'm not sure which priority to choose for my deadline, will I be able to change it later after I submitted the job?
– For deadlines within a day, we recommend using High. For deadlines within 2 or 3 days, Medium should be fine. If you’re not in rush and can wait a few days or sometimes a week, we suggest using Low. You can change the priority any time. However, the frames that are already rendering won’t be affected by the change.
do you have discounts for students?
– Sorry but we don’t. You should try our Low priority, though. It offers really low prices.
what should I do when my scene fails to render?
– We have a team of experts that are online and at your disposal at any time of the day 7 days a week. All you need to do is give them a shout through our live chat.
I got charged for frames that were broken and are of no use to me. What should I do?
– Don’t worry. We’ll refund the cost for failed frames caused by our system failure. We’ll investigate the issue and will help you resolve it.