frequently asked questions

We are a UK based business, our data centre is in Poland, and the employees are working remotely from various locations in Europe, Asia, and Australia.

Check out our Quick Start guide first. If you’re very new to cloud rendering and need a guiding hand, we also recommend going through our image based General Guide. Besides that, all you need to do to get started is to register with us and render away all by yourself.

Once you have an account with us, you’ll need to download and install our software that includes a plugin. After installing the software, you will be able to send your project to our farm right from your 3d program’s interface.

We need all the files that are used in the scene: textures, proxies, xrefs, lights, GI etc. However, you don’t need worry about any of that because our plugin will collect all the data from your scene and upload it to our farm along with the scene file. .

You can get a quick estimate using our Cost Calculator. Remember though, it’s only an approximation and it only works for animations.

To get a more accurate estimate for animations, we recommend running a few frame test job using a step on the farm. For example, if you have 400 frames in your sequence, and set the frame range to 1to400s20, you will get 20 frames rendered in total. Our system will then calculate the cost estimate for the full range based on those frames rendered.

One thing to keep in mind is that the more frames you render from the range, the more accurate the estimated cost is.

For stills, please render the image in 1/5 resolution or any other smaller resolution. In the case of 1/5 resolution test, the cost of full resolution render will be 25 times bigger than the cost of a test. For example, if you want to render an image in resolution 5000x6000, run a test in 1000x1200 res first. If your test costs $1, then the estimated cost for the full res image should be around $25 (5 x 5 = 25). For a 1/4 test it would be $16 (4 x 4 = 16) and so on.

Network rendering across multiple machines is very different to rendering locally on a single machine, especially when system environments aren’t the same as often it is the case with cloud rendering. Tests help you determine whether your scene renders fine and produces the same results as on your local machine. On top of that, you avoid the situation where you pay for renders that aren’t what you had in mind.

We always urge our customers to run tests first no matter how well optimized your scene might be or how confident you are that network rendering won’t be an issue. Better be safe than sorry. Plus, tests cost very little, and if everything goes well, the frames rendered in a test won’t be rendered and charged for again when rendering full range anyway.

You can submit a job that you already tested by right clicking on it and selecting ‘Render full range’ without uploading again. Please note that it works with jobs that have been test rendered with a step (i.e. 1to400s20). Certain renderers and GI modes won’t allow it, though, and you will need to upload the scene again.

Nope. Our software will checksum the files that are already present on the server and upload only the new scene, new assets, and the assets that have been changed.

Each frame that is completed is downloaded automatically to your local drive to a directory you selected in the RenderBeamer application. Please make sure you keep RenderBeamer running whenever you have jobs rendering to get the frames downloaded right away. Our app always sits in the Windows tray when running.

The calculator shows the render time in a scenario where either 10, 40 or 80 nodes are used in your render job, however, that number may vary. Also, it only shows the time of the nodes when they are rendering. It doesn’t include the farm queue waiting time, GI caching, or the scene loading time.

The time when your job starts and finishes depends on three factors:

Priority you choose – the higher the priority, sooner your scene will start rendering

Placement in the queue – there could be several customers using the same priority, and thus the jobs get served on the ‘first come, first served’ basis

Nodes availability - current farm load dictates how many nodes are available for use at any given time; some large projects on High priority could take all the nodes available and, as a result, make jobs on other priorities wait for their turn

You can pay using PayPal for credit cards and PayPal payments, or DotPay for credit card payments only. If none of those two are possible for you, we can accept bank wire transfers and Western Union payments as an alternative payment method.

Initially you receive $25 credits that you can use to run some test jobs and get familiar with our service. Once you use them up, you’ll need to buy credits to continue rendering. You should give our discounts offer a closer look.

Sorry but we don’t. You should try our Low priority, though. It’s great for students and artists who are just starting out.

Upon submitting a job in our web dashboard, you’ll be able to see the number of jobs that are currently rendering. You can use this info to decide which priority you need to use given the farm load.

As light solution in rendering is usually approximated, different computers will have slightly different results. In animation, it results in uneven lighting / shadows across the frame range. Therefore, before rendering a final animation, a file or a series of files with the lighting information needs to be prepared. Baking is a process which saves Global Illumination (GI) to a file which will then be loaded and used in the final rendering.

We have a broad range of supported plugins that we constantly maintain and update. If you happen to use a plugin that we don’t have or have a different version currently installed, it shouldn’t be a problem. You can let us know and we’ll do our best to get it installed on the farm within a few hours. Please note that the custom plugin installations apply only to Medium and High priorities. Take a look at the list of apps and plugins supported

You can change the priority any time during the rendering. However, the frames that are already rendering won’t be affected by the change. You can right click on the job that is running in Web Manager in the jobs panel and select the priority you wish to change it to.

For deadlines within a day, we suggest using High priority.

For deadlines within 2 - 5 days, we suggest using Medium priority.

For deadlines of 5 days and longer, Low priority is probably the best choice.

Don’t worry. We’ll refund the cost for failed frames caused by our system failure. Our tech support will investigate the issue and will help you resolve it.

We have a team of experts that are online and at your disposal at any time of the day 7 days a week. All you need to do is give them a shout through our live chat and ask them about the job that failed. They will troubleshoot it for you and assist you through the process.

Low priority isn't available for V-Ray due to the increased license prices imposed on render farms. Because our price for Low is very cheap we weren't able to afford to pay the license fee anymore and decided to remove it altogether in favor of staying sustainable.